Al Logiodice

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Not long ago, Epson America had a problem that many companies would love to have - a very successful corporate Web site. Let us explain. More and more people were using Epson America's Web site to research and get in-depth information about our products; locate a convenient store where they could purchase our products; or even purchase items such as printers, scanners, ink cartridges, and home electronics online, as well as easily obtain online technical assistance for those products. This was exactly what we wanted. Our Web site is a key component of our strategy, and we want customers to consider it a valuable tool. Therefore, it's imperative that they have positive experiences with the site. If not, we risk consumers taking their business elsewhere. We saw that the increased traffic would soon require us to upgrade our Web infrastructure in order to maintain the ... (more)